FieldDescription

NEW IN 8.9.03Report Generation: Annotation

(Optional) Enter notes or a description to help you identify this report when it appears in a list among other reports.

NEW IN 8.9.03Report Generation: When Complete, Notify Via Email

(Optional) Click to request that the system send you a notification email when the report is complete and ready for you to view.JVM Diagnostics: Show Memory Usage(Optional) Click to request that the report include information about the server's memory usage, to help troubleshoot sluggish performance.JVM Diagnostics: Show Java Thread Dump(Optional) Click to request that the report include a thread dump of what is running in the server, to help troubleshoot sluggish performance or general unresponsiveness. A thread dump includes device names if any device actions are active.
Application Diagnostics: Show Operating System Information(Optional) Click to request that the report include information about the server's host operating system, which helps the BMC customer support team understand your environment better.Application Diagnostics: Show Configuration Files(Optional) Click to request that the report include information about how you have customized various configuration files and device adapters, which helps the BMC technical support team understand your environment better.Application Diagnostics: Show System Parameters

(Optional) Click to request that the report include information about the TrueSight Network Automation software and its database, which helps the BMC customer support team understand your environment better.

Application Diagnostics: Show Component Counts(Optional) Click to request that the report include information about how many components (devices, rules, users, and the like) are present in your system, to help troubleshoot sluggish performance.Remote Device Agent Diagnostics: remote device agent name(Optional) Click to request that the report include information about the selected remote device agent, to help troubleshoot issues with the device agent performance. The information includes memory usage, operating system information, configuration files, similar to the information gathered for the server when you enable the above options.Remote Device Agent Diagnostics: Show Remote Device Agent Java Thread Dump(s)(Optional) Click to request that the report include a thread dump for what is running in the remote device agent, to help troubleshoot sluggish performance. Applies only if you have selected one or more remote device agents. A thread dump includes device names if any device actions are active.