The following examples show the different dynamic data fields that you can use for the dynamic data field report:
- For the case ID to be displayed in the report, select the Display ID field. To enable users to click the case ID to open the case, add ID as a column, right-click the column name, and change the format to Link to URL. Hide the ID column if you do not want the GUID to be visible.
- For a date to be displayed in the report, add the Date and Date Time fields in the view. If you want to enabling filtering in the report based on date, add the fields to the Filters section. To enable users to select a date range, complete the following steps:
- Right-click the Date field, and select the Operand as Between.
- For a predefined list of dates, expand Entry style, and select Value List Selection for Value Entry Method.
- For Value List Setup select Predefined Periods.
The default values for a drop-down list are displayed for selection in the report. - For custom values to be displayed, select Cached Values on Demand.
Custom values are displayed based on the field type from the data source.