You use the interface forms in Incident Management to:

• Create or modify an incident
• Query an incident or a list of incidents

When creating an incident, if necessary, you can associate the incident to an existing CI and create a work information entry. You can also create a work information entry during an incident modification. The interface forms are as follows:

• Service Interface form
  The following web service functions are available for Incident Management:

• • The Create_Incident function creates an incident using the HPD:ServiceInterface web service.
  • The Add_WorkInfo function adds the work information using the HPD:ServiceInterface web service.
• Interface Create form
  • The HelpDesk_Submit_Service function creates and submits incident tickets with work information and CI associations.
• Interface form
• Relationship Interface form