Self Service 3.0
Lightning Web Components - Service Catalog
Self Service on Salesforce Mobile App
View relevant configuration items and assets on a service request form
- The existing service request definitions must be intact and display data for an out-of-the-box or a custom lookup as per the defined criteria.
- You should be able to successfully submit, edit, and copy service requests.
- For the Base Element and other objects, the lookup filters work according to the defined criteria.
- The following filters for a Base Element lookup must work as expected:
- Client
- Client's Account
- All
- Self Service 3.0
- Experience Cloud Sites
- Self Service on Salesforce Mobile App
- Remedyforce Console
Set a default value for service request inputs
Enhance a list view in Remedyforce Console
- Whenever you sort, search or filter records in Remedyofrce Console list views, all records in your organization are considered and the results are displayed as per the defined conditions.
- BMC Helix Remedyforce previously had a limit of ten thousand records per list view. However, if you enable the new list view optimization feature, the search, sort, and filter results count may vary as it will consider all records present in an organization.
Use a customized subject line for emails
- The existing email conversation feature works as expected.
- A subject line configured by an administrator is correctly displayed when you send emails from the following sources:
- Activity Feed > Send Email
- Actions > Email
- SmartView
Pasting content from an Excel sheet or OneNote into Activity Feed > Email works as expected.
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